FAQ

Are there restrictions to Free Shipping?

Orders over $99.99 and shipped within the contiguous United States qualify for free shipping. Orders that include oversize items may not qualify for free shipping. International orders do not qualify for free shipping. 

Some additional restrictions may apply.


How much is shipping?

So you bought some of our adorable items, and can't wait to get them? Our SugarBabies staff will do our utmost to get your order to you, as quickly and as smoothly as possible.

Though we try to get orders out as quickly as possible, some orders may take 3-4 days to process before shipping. We ship Monday through Friday (excluding holidays).

If your order requires additional shipping to be paid we will contact you via phone with a quote. Payment can be handled over the phone or via PayPal. (see below for shipping charges outside the US and shipping oversize items)

Shipping Options
We use USPS, UPS and FedEx to ship our packages. We ship via the most cost effective method. If you require a specific service for delivery please contact us for assistance.

Our standard shipping typically takes about 5-7* business days to arrive.

Our shipping times are always an estimate. Unfortunately, we cannot guarantee these time frames. Unforeseen events out of our control may lengthen the shipping time. 

Expedited shipping is available by request, just give us a call 253-299-6221.

The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. In the unlikely event that your package is lost, stolen or damaged we are happy to provide the necessary documents needed to file a claim with the carrier. Once a Claim is filed the average wait time is 30 days. No refunds or replacement product will be issued until the claim is settled.  

Please triple check your shipping address. We send your order to the exact address you provide and are not responsible for incorrect information.

Outside the US, we offer Priority Mail International which takes 6-10 days to arrive (customs may increase this time. This is something we have no control over.) All International orders will incur an additional shipping charge.

Shipping Rates
For your convenience, the following tables show our shipping rates:
Shipping within the Contingent US:
                   
Delivery Method Approximate Shipping Time The First Item Each Additional Item

Standard
5 business days. $7.80 $0.90
 
 
Shipping to Canada with USPS Priority Mail International :
(6–9 business days*)

International Shipping with USPS Priority Mail International :
(7–10 business days*)

*Important Information for Canadian & International Customers
Shipping time frames are estimated via the USPS. These time frames are in no way guaranteed. The arrival of your package may take longer than expected due to circumstances out of our control (ex: customs, lost or re routed packages).

We are required by law to list the price you paid for our products as the customs amount of the package and to accurately list the contents of your shipment. Upon arrival of your package in your country, you may be contacted to arrange payment of any local duties, taxes, and/or customs charges assessed by your government. Please keep in mind that we have absolutely no control over these charges.

If delivery of a package is refused, rejected, or returned for delivery failure, we reserve the right to charge your credit card for both outbound and inbound shipping charges.

Shipping Destinations
SugarBabies ships packages to all 50 states, PO Boxes, APO/FPO addresses and to the following International destinations: 

Australia, Austria, Belgium, Canada, Chile, Croatia, Denmark, Finland, France, Germany, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Korea, Kuwait, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norway, Portugal, Russia, Saudi Arabia, Serbia and Montenegro, Singapore, South Africa, Slovakia (Slovak Republic), Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, Virgin Islands (British), Virgin Islands (US).
 
If you cannot find your country among this list - please contact us to see if we can ship to your desired destination. 
 
Shipping Oversize Items:

If you purchase an item that is of a larger size/weight it will incur additional shipping charges. This is often but not always listed in the items description. We will contact you with a shipping quote that can be handled via phone or PayPal. 

 

Internet Security Measures

Due to the increase in International internet fraud SugarBabies takes additional precautions when shipping orders Internationally as well as domestically. Your order may be held or cancelled if the purchase appears to be fraudulent. 

Please note that we only ship International orders to PayPal confirmed addresses. If your address is not confirmed please contact PayPal directly for assistance. Additionally, in most cases the billing and shipping addresses must be the same. If you have questions about this please contact us directly so we can help you.


Pre-Orders, Custom & Handmade Items

We do our best to notate on product descriptions items that may take a little longer to ship. Please keep in mind that shipping dates are always estimated. These ship times cannot be guaranteed as they are completely out of our control. You can rest assured that when the item is available we will ship your order as soon as possible. If you have any questions about the ship dates of a particular item please contact us directly info@shopsugarbabies.com or 253-299-6221.

Please also note that if you have purchased a pre-order, custom or handmade item and in stock items your complete order may or may not ship together. Arrangements to have your order shipped a particular way (multiple packages or complete) may be available - please contact us directly for options.


Return Policy

SugarBabies strives to provide our customers with the highest quality merchandise and a fabulous shopping experience. 

If you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 15 days from the date received. Returned items must be unused and in their original condition. Clothing items must not have been worn and tags must be attached. Oversize items may require a nominal restocking fee. Upon receipt of your approved return, SugarBabies will either issue a refund, store credit, or ship the item you selected in exchange.

Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are sometimes but not always noted in either the product description.

Unfortunately, we cannot refund shipping costs, and the return of shipping costs are the responsibility of the customer.  This also applies to orders that have qualified for free shipping.

All custom or special order items are final sale.

All seasonal items are final sale.

All sale items are final sale.


What payment methods do you accept?

We accept Visa, Mastercard, Discover, AMEX and PayPal.

 

Loyalty Rewards Program

Earn one point for every dollar spent on your qualifying online purchase. Points can be redeemed in our Rewards Store - availability is subject to change without notice. Some products do not earn points, this includes but is not limited to: shipping charges, sales tax, Tula brand, sale items, gift certificates, etc. Excluded items may or may not be defined and is subject to change without notice.

Sorry, previous purchases or purchases made without logging in to your associated account do not qualify for points. Rewards in store and online cannot be combined. A valid account is required. Sorry, we cannot transfer or adjust points.
 
Points will be deducted from your account in the event that a product is returned.

 
Rewards Store

Gift Certificate purchases made through the reward store will be automatically generated and emailed to the supplied email address. We cannot be held responsible for missing, lost or altered gift codes. To redeem; enter your gift code at checkout in the coupon box "If you have a promotion code enter it here" during your next purchase. Please contact us directly if you require additional assistance.

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